Oracle Siebel CRM 8 installation and management : install, by Alexander Hansal; Michael Weigl; Tim Bull

By Alexander Hansal; Michael Weigl; Tim Bull

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Additional info for Oracle Siebel CRM 8 installation and management : install, configure, and manage a robust customer relationship management system using Siebel CRM

Sample text

Each Siebel Server is a member of just one enterprise. In more technical terms, a Siebel Server is an application server. An application server is a generic container for applications or programs that are made available for access by other systems. Being just that, an application server, the Siebel Server hosts so-called components, that implement the various pieces of Siebel functionality such as providing end user sessions, uploading files to the Siebel File System, exchanging data with external systems, and so forth.

Certainly, the project plan will include a timeline. We will not go into details of project management in this book, but we should ensure that our project plan provides enough time and money for training—for both technicians and the end user community. Understanding hardware and software prerequisites Many problems in Siebel CRM projects arise from improper planning. As we learned, delivering a decent planning document is a key milestone of our Siebel CRM implementation project. The success of the installation process we will start in the next chapter relies on the correct installation of third-party software on the correct hardware.

In a typical Siebel CRM project, people from various companies—integrators and IT staff of the customer—work together to install and set up the different Siebel environments from first prototyping areas over the development, test, and training environments, to the final production environment. Siebel and third-party software for these environments are typically installed on multiple server machines and it is not unusual to find a mix of operating systems. What is expected from us—being the reliable and trustworthy expert that the customer hired to install Siebel CRM on their systems—is a planning document.

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