Flash on English: Cooking, Catering and Reception by Catrin E. Morris

By Catrin E. Morris

Flash on English for Cooking, Catering & Reception makes a speciality of professional language and communique talents wanted for a occupation within the catering industry.Organised in eleven brief devices, it offers with a number of customer-facing occasions to assist scholars construct self assurance and fluency.

Pre-intermediate / Intermediate CEFR A2 / B1

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Sample text

Of adults 0 No. ): 1 When wi ll the hotel contact the customer? - - - 2 What is the international dialling code for Italy? _____ 3 If you ask for the following types of occupancy, how many beds will you get and wi ll they be big or smal l? a Single: b Double: c Twin: d Triple: _ _ _ __ 4 What kind of board should you book to get... b bed, breakfast and dinner? c bed, breakfast, lunch and dinner? a bed and breakfast? 5 What should you ask for to be sure of having a private bathroom in your room?

Server: What kind of coffees would you like? Customer: (4) _______ That's seven pounds fifty, please. Server: 7 ? Conversation 4 Customer: What white wine (7) ? Server: We have a nice Italian Pinot Grigio and a good Australian Chardonnay. (8) the Customer: Pinot please. Server: Certainly. Work in pairs. Look at the bar menu. Take turns to role play a customer and a server in a bar. Use the conversations in exercise 6 to help you. Server: Customer: Can I help you? Yes, I'd like a... & ~Marganta Tequila Sunrise • Alcoholic drinks Bottled beer Draught beer Red wine White wine • Non-alcoholic cocktails Sunset Island Jungle Juice Chicago Lemonade Soft drinks Cola Fruit juice Mineral water Tonic water Hot drinks Americano Espresso coffee Cappuccino Tea ~ Hot chocolate &..

Take your customer away from /towards other people when they make their complaint. You don't want/want an argument with your customer. Ask/Don't ask the customer to tell you what the problem is. Listen/Don't listen carefully to what they tell you . Stay/Don't stay calm at all times. Read the text and check your answers. Remember that 'the customer is always right' and always be polite and professional. The customer is not complaining about you personally, but about a product or a service. Be positive!

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