An Optimization Approach to Workforce Planning for the by John Ausink, Robert Howe, Robert Clemence

By John Ausink, Robert Howe, Robert Clemence

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First, the requirement for extra work that must be done by people not trained to do it could contribute to the perception of there being “too much work for too few people” that, according to the Benchmarking Study, causes “burnout” among Army IT professionals. Second, if people are finding it necessary to perform IT-related tasks as part of their other duties, it could indicate that training in certain career fields needs to be changed. For example, if finance offices are using more advanced computer tools, the Army could either train finance personnel to deal with problems common to those tools or expect finance personnel to depend on IT experts to solve them.

Forecasts for future requirements discussed in Chapter One referred to requirements for civilians in the GS-2210 series. 36 An Optimization Approach to Workforce Planning for the IT Field INSIGHTS FROM THE INTERVIEWS Although we were somewhat frustrated by the limitations on detailed information that existed because of the A76 study, the study’s conduct also helped us gain some unexpected insights into IT/IA personnel issues. Military Personnel in TDA Activities Very few military personnel engage in garrison activities at Fort Bragg.

Many jobs require not only computer-related skills but also considerable knowledge of a specialized field, such as finance or supply. In many of these cases, it is considered more effective to provide network-related training to qualified specialists than to acquire IT specialists and teach them the functional area. This class of personnel requires some skill identifier to avoid confusion, as this group will grow considerably in the future. Elements of the ABCS, such as the Combat Service Support Control System (CSSCS) and the All-Source Analysis System (ASAS), are to be operated by non-IT personnel, but the IT-related aspects of the job will not be outside of the skill base of the position.

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